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What is your return policy?We stand behind the quality of our products and want you and your dog to be satisfied with your purchase. If for any reason you're not satisfied, please contact us within 10 days of your purchase for a full refund or exchange.
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Do I need to order in advance?Yes please :) We bake in small batches to ensure we maintain top quality. Just let us know 2 to 3 days in advance and we will deliver your order.
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Can I place a custom order?Yes! we love creating custom treats and cakes for our furry customers. Whether you have a special request or want to order for a special occasion, just email us and we'll work with you to create the perfect cake or treats for your pup.
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Where do you deliver?We deliver in Vancouver BC
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How should I store your treats/cakes?Our treats are made without preservatives, so we recommend storing them in an airtight container in a cool, dry place to maintain their freshness. For longer storage, you can place them in the fridge or freeze our treats and thaw them as needed during hot and dry season. Your pups will even enjoy the cold treat! As for the cakes, they are best stored in the fridge for a week, or in the freezer for a month.
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Are your products safe for dogs with allergies?Yes, we understand that many dogs have food sensitivities and allergies, which is why we offer a range of hypoallergenic treats made without common allergens such as animal protein, wheat, corn, soy, and dairy. However, we always recommend that you consult with your veterinarian before introducing any new treats or food to your dog's diet.
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Does your products contain sugar?No! Sugar is very dangerous for dogs to consume. We do not use any refined sugars or artificial sweeteners in our treats. Instead, we use natural sweeteners such as honey, applesauce, and bananas to add sweetness to our treats. We believe that healthy treats can still be delicious without the need for added sugars.
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Are your products made in Canada?Yes, all of our products are made in-house in BC. We take pride in using locally sourced ingredients whenever possible and supporting our community and beautiful Vancouver.
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What type of ingredients do you use in your products?At Bark The Dog Bakery, we use only the freshest and highest quality ingredients, including organic and all-natural options whenever possible. Our ingredients are carefully selected to ensure that our treats and cakes are not only delicious, but also healthy and nutritious for your furry friend. All our products are made with human - grade ingredients, meaning that its also made for human consumption. So there are no ingredients you don't know.
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Do you offer grain-free treats?Yes, we offer a variety of grain-free treats that are made with alternative flours such as coconut, rice or chickpea flour. These treats are a great option for dogs with grain sensitivities or those on a grain-free diet. Check our sensitive stomach collection.
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What if my dog has allergies to a certain ingredient?No worries at all. Just let us know if your dog has any allergies or ingredient sensitivities and we will definitely substitute it with another alternative. We provide many different alternatives and we will contact you to make sure it suits your dog's dietary needs.
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